Our Policy :
Pricing:
We accept cash, checks and Visa/Mastercard.
You will be charged $35.00 for any check that is returned.
Fee Structure:
Payments for sessions and classes are due in advance.
Sessions and classes may be purchased individually or at a reduced rate in packages of 5 or 10 workouts. All Standard packages of 5 or 10 expire 6 weeks after the date of purchase. All Mover packages of 10 expire 4 weeks after date of purchase. All Extended packages of 5 expire 8 weeks after date of purchase.
Prepaid sessions are transferable but not refundable.
Bookings and Cancellations:
All private, duet and small group sessions are by appointment only, booked through the front desk. Reservations are required for mat and machine classes at least 24 hours in advance of the class.
Standing private appointments are available only for clients who purchase a 5 or 10 session package. A new package of sessions must be purchased prior to finishing the current package to maintain the standing appointment. Standing appointments will be cancelled after three consecutive missed sessions.
Due to unforeseen circumstances, we reserve the right to assign alternative instructors as needed.
We require 24 hours notice for cancellations. Your session is automatically charged if we do not receive the cancellation 24 hours in advance. Please respect this policy as our instructors are compensated on a per lesson basis.
Duet Bookings and Cancellations:
Duet sessions are for friends, couples or partners that would like to work out together. Unfortunately we are unable to provide you with a Pilate’s partner.
Should one person of a Duet need to cancel (within the 24 hour cancellation policy) the other Duet participant will have the opportunity to keep the appointment at the cost of a 55 minute private session or a 30 minute private session at no additional cost.
Late Arrival:
If you are going to be late for your session, we ask that you call the studio to hold your appointment. If you are 20 minutes late, your session will be charged as a cancellation.
Studio Etiquette:
To offer the best environment for our clients and staff we kindly ask that you adhere to the following rules:
- No cell phone use in any area of the studio.
- Refrain from wearing perfume and scented body lotions during your workout.
- Respect the peaceful and focused environment we create by keeping conversation to a minimum.
- No food or drink, except for water, is allowed during your workout.
- No gum chewing.
- Store all personal belongings in our secured lockers.
- No shoes allowed in the studio. Shoes can be kept in the storage area provided at the bottom of the stairs.
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